FAQs

SHIPPING

  • Yes, we do ship internationally. When your products arrive, you will be required to pay taxes and import duties. The mail provider will send you a notification detailing the amount of import duties.

  • Yes, we ship internationally, including to Australia. When you proceed to checkout on our website, the shipping costs will be calculated for you based on your location. Additionally, please note that customers ordering from Australia may be required to pay import taxes, customs duties, and fees imposed by Australian authorities. These charges are not included in the item price or shipping cost displayed at checkout. Import duties and taxes vary depending on the items being shipped and the destination. It’s essential for customers to be aware of and responsible for any additional charges imposed by customs upon delivery.

  • Yes, we ship internationally. When you check out on the website, it will calculate the shipping for you. And you will also have to pay any duties and customs fees that Canada requires.

  • Yes, We also provide the choice to upgrade to UPS, FedEx and Priority Mail for expedited delivery.

  • Our shipping address is

    Summer Sky Technologies

    13016 Eastfield Rd Ste 200

    HUNTERSVILLE, NC

    28078-6637

    United States

COMPATIBILITY

  • No, unfortunately our products are not compatible with Mac operating systems.

  • Yes, our products work with PC systems. Windows 10/11

  • No, Unfortunately we don't support Xbox series

  • No, We do not support Prepar3D

  • Our flight sim gear is compatible with current popular flight simulation software, including Microsoft Flight Simulator 2020, X-Plane 12

REFUNDS

  • To cancel your order, please send an email to support@desktoppilot.com. If your item hasn’t shipped yet, we will process the refund immediately. However, if your product is already in transit, you will need to return it to us upon receipt. Once the item has been inspected, we will issue the refund accordingly.

  • We offer a 30-Day Money-Back Guarantee, so if for any reason you are not satisfied, you can ship the product back to us and as long as it is in good condition with the original packaging, you will receive a full refund.